Cookie Policy

Cookie Policy

This helps us to provide you with a good experience when you browse our website and receive emails from us, and also allows us to improve our site and email messaging.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

A few of the cookies we use last only for the duration of your website session or time spent looking at one of our emails, and expire when you close your browser or the email in question. Other cookies are used to remember you when you return to our website and will last for longer.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website, and that are essential for session management. They include, for example, cookies that ensure that users’ page requests are delivered in an effective, secure and consistent manner.We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems with the website.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website and services when they are using them. Such cookies can also be used to track click rates in our emails, links clicked, and the duration for which an email was open. This helps us to improve the way our website and email messages work, for example, by ensuring that users are finding what they are looking for easily, and assists us in learning which parts of our website and content included in our emails are most popular to users.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our promotional material, website and services layout and content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on them more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below.

Cookie name Cookie description


Cookie Name: _ga_<container-id>

  • Remembers that you have visited the website before (this means we can identify the number of unique visitors we receive and allows us to make sure that we have enough capacity for the number of users we get);
  • Allows you to navigate the website more quickly and easily;
  • Remembers your login session so you can move from one page to another within the website;
  • Stores your preferences for 2 years;
  • Customises elements of the layout and/or content of the pages of the website for you;
  • Collects statistical information about how you use the website so that we can improve the website; and
  • Tracks click rates in our emails, links clicked, and the duration for which an email was open.

For more information, click here.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.


This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.


This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.